![]() ![]() This license provides additional features and functionality beyond what’s available in the Customer Community license, including access to Salesforce objects and automation. In addition to the Customer Community license, Salesforce also offers the Customer Community Plus license. They can also collaborate with other users through communities and participate in discussions, polls, and events. With this license, customers can log in to your Salesforce Experience Cloud site and access features like cases, knowledge articles, and communities.Ĭustomer community users can view and edit their own data, such as their account information and support cases. The Customer Community license is designed for customers who need to interact with your organization on a regular basis. There are three main types of Experience Cloud user licenses for external access: Types of Salesforce Experience Cloud user licenses However, if you need to provide additional features and functionality to your users, purchasing community licenses may be necessary to ensure they have the necessary access and functionality to perform their job duties effectively. This can be a cost-effective solution for organizations that primarily provide information to their customers or partners through their website. For example, guest users can access publicly available Experience Cloud site pages to read knowledge articles. If you plan to use your Experience Cloud site as a public knowledge base for unauthenticated users, Experience Cloud licenses don’t have to be purchased. With external licenses, it’s also possible to create external profiles, in addition to the guest user profile, to access your sites. Depending on your business requirements, external user licenses can be purchased to provide access to members for logging in or to Salesforce objects. Guest users have limited access to your sites, such as being able to access login and error pages, even without community licenses. Authenticated users are required to log in to the site while unauthenticated users are classified as guest users. Salesforce Experience Cloud provides two types of access to its sites: authenticated and unauthenticated. Access types and licensing options for Salesforce Experience Cloud Let’s take a closer look at the different user licenses available in Salesforce Experience Cloud. User licenses determine the level of access and functionality a user has within the Salesforce Experience Cloud, and there are several types available, each with its own set of features and capabilities. If you’re an absolute beginner looking to get started with Salesforce Experience Cloud, understanding user licenses is a great place to start. Salesforce Experience Cloud is a powerful platform that allows businesses to create and manage their customer-facing websites, portals, and communities.
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